MioraMiora

Privacy Policy

Effective Date: February 24, 2026

1. Introduction

Welcome to Miora (hereinafter referred to as “the Platform” or “we”). The Platform is operated by the Miora team and is dedicated to providing online appointment booking and business management services for the beauty, hair, nail, and related industries. We highly value your privacy and have established this Privacy Policy in accordance with the Personal Data Protection Act of the Republic of China (Taiwan) and applicable regulations to explain how we collect, process, use, and protect your personal data.

By using the Platform's website or mobile application, you acknowledge that you have read, understood, and agree to the contents of this Privacy Policy. If you do not agree to any part of this Policy, please stop using the Platform's services.

2. Data We Collect

Depending on how you use the Platform, we may collect the following types of personal data:

2.1 Account Registration Data

  • Phone number (for OTP verification login)
  • Email address (optional)
  • Name or nickname

2.2 Business Data (Merchant Users)

  • Business name, address, and phone number
  • Business hours
  • Services and pricing
  • Business images and portfolio
  • Social media contact information (LINE ID, Instagram, etc.)

2.3 Appointment Data

  • Appointment date, time, and selected services
  • Booking person's name and phone number
  • Appointment notes

2.4 Automatically Collected Technical Data

  • Device type and operating system version
  • Browser type
  • IP address
  • Data collected through cookies and similar tracking technologies
  • Page views and usage behavior records

3. Purpose of Data Use

The personal data we collect will be used for the following purposes:

  1. Providing, maintaining, and improving the Platform's appointment and business management services
  2. Verifying your identity and account security
  3. Processing appointment requests and related notifications
  4. Communicating with you about service updates, changes, or technical issues
  5. Analyzing usage trends to improve user experience
  6. Complying with legal obligations and responding to legal processes

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with third parties in the following circumstances:

4.1 Service Providers

We use third-party services to operate the Platform (e.g., cloud hosting, SMS verification services). These service providers access your data only to the extent necessary to provide services to us and are bound by confidentiality obligations.

4.2 Between Merchants and Consumers

When a consumer makes an appointment with a merchant through the Platform, appointment-related data (such as name, phone number, and appointment time) will be provided to the merchant to facilitate service delivery.

4.3 Legal Requirements

We may disclose your personal data when required by law, regulation, legal process, or government authority.

5. Cookies and Tracking Technologies

The Platform uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can manage or disable cookies through your browser settings, but this may affect your ability to use certain features of the Platform.

6. Data Protection and Security Measures

We implement reasonable technical and organizational security measures to protect your personal data, including but not limited to:

  • SSL/TLS encryption for data transmission
  • Database access control (Row Level Security)
  • Regular security audits and monitoring

However, no transmission or storage method can guarantee 100% security. If you discover any security vulnerabilities, please contact us immediately.

7. Data Retention Period

We retain your personal data for the period necessary to provide our services. When data is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

  • Account data: retained during the account period and up to 30 days after account deletion
  • Appointment records: retained based on business needs and legal requirements
  • Technical logs: retained for up to 90 days

8. Your Rights

Under the Personal Data Protection Act, you have the following rights regarding your personal data:

  1. Request to access or review your personal data
  2. Request a copy of your personal data
  3. Request corrections or supplements
  4. Request to cease collection, processing, or use
  5. Request deletion

To exercise these rights, please contact us using the information below. We will respond within a reasonable period after receiving your request.

9. Children's Privacy

The Platform's services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you discover that a minor has provided personal data without parental or guardian consent, please contact us, and we will promptly delete the relevant data.

10. Policy Amendments

We may revise this Privacy Policy from time to time. Revised policies will be posted on this page with an updated “Effective Date.” For material changes, we will notify you through appropriate means (e.g., in-app notifications). We recommend reviewing this Policy periodically to stay informed of the latest content.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

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